Privacy Policy, Terms & Conditions

Privacy Policy

Coorg Holiday Inn is fanatical about protecting your privacy.

This website is published and maintained by Coorg Holiday Inn.com. The Privacy Policy is applicable to Coorg Holiday Inn.com,This privacy policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the site. We recommend you to review the respective privacy statements of the other parties with whom you interact.

By browsing, visiting, accessing and/or using the services on this Site (or searching for any of the pages on this Site), the customer (“You”) explicitly consents and agrees to our Privacy Policy laid out herein. You also agree that the information furnished by you is lawful, true and correct and does not violate or infringe any laws. In case of any violations, infringement, furnishing of wrongful or unauthorized information, Coorg Holiday Inn shall not be liable for the same.

We encourage you to review our Privacy Policy, and familiarise with it. Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the latest versionpf the Privacy Policy.

What information does CoorgHolidaInn collect, collate and/or use?

On your accessing of this Site, certain information about you, such as :

Personally Identifiable Information
like name(s) and contact details which may include e-mail address or contact number(s), password etc.
Transactional Information
like financial information such as Bank account or credit card or debit card or other payment instrument details etc.
Booking information
which includes information about the travel, bookings, co-passengers, travel preferences etc.
Other information
that may be requested or gathered while you visit, access or use the Site.

Besides the above, when you browse the Website, CoorgHolidayInn may collect information regarding the domain and host from which you access the Internet, the Internet Protocol address of the computer or Internet Service Provider you are using, and anonymous site statistical data, information furnished while navigating the Site, the systems and programs used and the time spent on our Site along with any other relevant information.

We may also collect other information as is required in compliance of various laws, court order, as requested by other government or law enforcement authority, or in the good faith believe that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of CoorgHolidayInn, when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference to our operations rights, interests, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

What is this information used for?

To conduct bookings, and payment transactions for the services available on the Site;
To personalize your experience and give you better service:
(your information helps us to better respond to your individual needs)
To improve the user friendliness of the site;
(we continually strive to improve the site offerings based on the information we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
Website traffic analysis
To send emails, SMS and other communications for providing services, responding to inquiries, and/or other requests or questions.
To respond to queries of the authorities in regard to your accessing of the site and services availed by you.
Automatic Logging of Session Data

Of course, you are solely responsible for maintaining the secrecy of your passwords, and your Site membership account information. Please be very careful, responsible, and alert with this information, especially whenever you’re online.

Third party links

CoorgHolidayInn Site may contains links to other websites. Please note that when you click on one of these links, you are entering another website for which CoorgHolidayInn has no responsibility and these third party sites have separate and independent privacy policies which you will have to acquaint yourselves with. We encourage you to read the privacy statements of all such sites as their policies may be materially different from our Privacy Policy. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Grievance policy

Coorg Holiday Inn strongly believes in a sincere and transparent approach to its users. You trust and love us and we would never put growth before trust. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal.

You can file a grievance / share feedback if you are disappointed with the services rendered by Coorg Holiday Inn or any other issues. You can give your grievance / feedback through email.

How to reach CoorgHolidayInn

For concerns regarding our Privacy Policy and related Issues

You can write to us at : Info@coorgholidayinn.com
Or

Coorg Holiday Inn

Block 14, Subramanyanagar,
Madikeri,

Kodagu dist

KARNATAKA

Terms & Conditions

Coorg Holiday Inn is fanatical about protecting your privacy.

What information does CoorgHolidaInn collect, collate and/or use?

On your accessing of this Site, certain information about you, such as :

Personally Identifiable Information
like name(s) and contact details which may include e-mail address or contact number(s), password etc.
Transactional Information
like financial information such as Bank account or credit card or debit card or other payment instrument details etc.
Booking information
which includes information about the travel, bookings, co-passengers, travel preferences etc.
Other information
that may be requested or gathered while you visit, access or use the Site.

What is this information used for?

To conduct bookings, and payment transactions for the services available on the Site;
To personalize your experience and give you better service:
(your information helps us to better respond to your individual needs)
To improve the user friendliness of the site;
(we continually strive to improve the site offerings based on the information we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
Website traffic analysis
To send emails, SMS and other communications for providing services, responding to inquiries, and/or other requests or questions.
To respond to queries of the authorities in regard to your accessing of the site and services availed by you.
Automatic Logging of Session Data

Third party links

Grievance policy

You can file a grievance / share feedback if you are disappointed with the services rendered by Coorg Holiday Inn or any other issues. You can give your grievance / feedback through email.

How to reach CoorgHolidayInn

For concerns regarding our Privacy Policy and related Issues

You can write to us at : Info@coorgholidayinn.com
Or

Coorg Holiday Inn

Block 14, Subramanyanagar,
Madikeri,

Kodagu dist

KARNATAKA

All correspondence(s) in respect of Accommodation Tours / Travel Services and bookings should be addressed to M/s. Coorg Holiday Inn.

Booking:

On confirmation of booking your contract is with M/s Coorg Holiday Inn. A contract exists between us when we confirm your tour/travel services and have received the deposit amount from your end. .

Payment:

For the Hotel and Homestay booking with a minimum deposit of 50% of the total cost , and for resort booking with 100% amount to be paid by you to M/s Coorg Holiday Inn. The deposit is required to hold the booking on confirmed basis.

Balance Payment:

Balance payment is to be paid during check in, or Booking can be confirmed with full amount at intial itself.

Note:

Apart from above, in case of bookings for hotel, Homestay or resort bookings during the peak season (X-Mas, New Year, Diwali etc) full payment is required to be made at the time of booking itself.

Mode of Payment:

Clientscan make payment using any of the following methods:-

By Online Credit Card Payment (Visa / Master Card ).
By Online Debit Card Payment (by Master / Visa)
By Cash / Cheque /
By Bank Transfer (RTGS & NEFT).

Note:

In case of payment through credit/ debit card, certain % bank charges would be levied over and above the total amount.
All payments should be free and clear of any withholding tax and deduction.
Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.

Payments Procedure

All payments are to be made in name of M/s Coorg Holiday Inn.

Policy Regarding Cancellation / NO SHOW :

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows :

30 days & prior to arrival – 10% of the tour/service cost.
15 days to 08 days prior to arrival – 20% of the tour/service cost.
07 days & less, prior to arrival or no show – NO REFUND.

Please note –

Irrespective of above mentioned cancellations slabs – incase of cancellation of tour / travel services after the booking is made with us – a minimum 10% service charges would be applicable.
In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund
Please note that if booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.

High Peak Season bookings (from 20th Dec to 10th Jan).
Festival Period Bookings (Festivals like -Diwali, Ganeshotsav, Duseera, Holi, X-Mas )
Long Weekends Bookings.

Refund

In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 1 – 2 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.

Arrival and Departure Policy:

Check-In Timings: 1200 – 1500 Hours
Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.
Check-Out Timings: 1000 – 1200 Hours
Late check-outs are available on request and subject to availability / Payment

Extra Usage of Vehicle:

Please note that the cost of extra usage of vehicle (cars / coaches with the driver) is not included in the services and hence extra usage of Vehicle after transfer or after sightseeing is not allowed until unless it is mentioned in the detailed itinerary / services.

Our liabilities & limitations:

Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of India, the same would be charged as extra.

Coorg Holiday Inn. rates are based on the prevailing rates as negotiated by us with the Resort, Homestay or hotels etc. Resort, Homestay or Hotels retain the right to modify the rates without notice. In case of such change – the rates quoted by us before modification can be changed by us according to the modifications by Resort,hotels or Homestays.

Coorg Holiday inn. and its associates acts only in the capacity of an agent for the Resort,Homestaya,hotels and transporters & the contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us – are issued subject to terms & conditions under which these services are provided by them. The Resort, Homestay, hotel or other contractors rendering services shall constitute the sole contract between the Clients and such contractor.

Coorg Holiday Inn. – itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. Coorg Holiday Inn. reserves the right to amend any aspect of the itinerary including transportation and accommodation without notice in the interest of the trip, participants’ safety, comfort and general well being without making any rebate, allowance or refund and extra cost, if any, would be payable by the client.

Coorg Holiday Inn. shall not be responsible for any delay or change in programme or expenses incurred or special / consequential loss, injury and damage – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures, acts of God, perils incident to the sea, floods, fire, acts of Government or any other authorities, wars, civil disturbances, riots, theft, pilferage, epidemics, quarantines, medical or custom department regulations, defaults, or any other causes beyond our control or any untoward incidents or any such causes whatsoever including any liability or extra expenses sustained by the Clients. Further, the Clients shall be liable for the liability or extra expenses incurred by him / her as a result of the forgoing causes.

Coorg Holiday Inn. shall not be responsible and shall not accept any liability towards the Clients or his/her legal representative for any loss of property or damages resulting from death or injuries including loss of services which the Clients may sustain on account of act, negligence or default by any transportation Company, hotel agents or any other body of persons, its agents or service providers providing such services or facilities or arising out of or while engaged in any tour, means of transportation or other services, whether due to ownership, maintenance , use, operation or control of any automobile, bicycle, boat, motor, or other vehicle in common carrier or otherwise and whether due to its or there negligence or otherwise or regardless of how caused. Clients using sporting equipment, bicycles, sailing boats, scuba diving gear, hired or supplied by hotels or rental bodies shall do so at their own risk.

Coorg Holiday Inn. do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client’s risk.

Coorg Holiday Inn. reserves the right to cancel any services in case it deems that the tour, trip or passage is impracticable for any reason or should circumstances warrant such action, upon refunding the value thereof and the Client shall not have any other or further claim against the company by any reason thereof.

Coorg Holiday Inn. reserves the right to refuse to carry out its contract with any person whom it may consider to be undesirable in its absolute discretion and it shall not be required to show any reason for doing so.

All disputes arising in connection with this Agreement shall be referred to an Arbitrator to be appointed by Coorg Holiday Inn. All such disputes shall be subject to the jurisdiction of Karnataka, Madikeri (India) Courts only. The laws of India shall govern the validity, interpretation, construction, performance and enforcement of these terms and conditions.